top of page

Our Policies

Return Policy

​

  • Quality Guarantee: If you are experiencing technical issues with a product you purchased (subject to employee testing), you may return it for a full refund within 30 days.

  • Satisfaction Guarentee: If you are displeased with your purchase for any reason, you can return the item within 7 days for a full refund or exchange it for a different game of equal or lesser value.

    • To take advantage of the Satisfaction Guarantee, you must make a Rocktown Games account (may be subject to showing an ID). Refer to the "Services" tab in our "Navigation Menu" for more info on a Rocktown Games account.

    • The Satafaction Guarentee is only permitted twice every 90 days.

    • Restocking Fee: If you return a console for reasons other than malfunction, you may be charged a restocking fee of 10%. Accessories may be assessed a restocking fee of 5%.

  • ​ All returns require one of the following: paper reciept, email reciept, or a Rocktown Games account.

  • Return Limits: We cannot accept Quality Guarantee returns after 30 days, or Satisfaction Guarantee returns after 7 days. We will also not accept returns with excessive damage beyond ordinary wear and tear. 

  • We reserve the right to refuse any return for any reason.​

  • New/Sealed Products: You may return unopened new/sealed product for a full refund. All opened new/sealed product will be returned at the used price.

  • Non-Returnable Items: The following items cannot be returned and are sold as is: trading cards, dvds, blu-rays, magazines, strategy guides, toys, skylander figures, amiibos, miniature figurines, consumables, and display pieces.

Pre-order Policy

  • $5 Minimum Deposit: To preorder an item, we require a minimum $5 non-refundable deposit. You can pay more than this upfront, up to and including the total cost of the item with tax.

  • Identification Required: When placing and collecting a preordered item, we will require photo identification and a Rocktown Games account.

  • 30-Day Hold: You have thirty days from the launch date to either pickup the item or make arrangements to do so. If additional time is needed, we will hold the item for a maximum of 90 days from launch date. Failure to pickup pre-ordered items will result in applying your deposit amount (minus your initial $5 non-refundable deposit) to your Rocktown Games account. You may recieve your refund via cash or card.

  • Street Date Notice: All newly released games will be provided on its designated release date. However, in certain circumstances, items may be delayed due to shipping error. In this unlikely event, all pre-ordered items are still guaranteed. The 30-day hold will be ammended accordingly.

Trade-In Policy

  • Trade-ins are at the discretion of the sales clerk on duty. We reserve the right to refuse trade-ins for poor condition, overstock, or for any other reason.

  • Trade-ins are final. Trade-in items cannot be return after the completion of the transaction.

  • We will outright refuse any product we suspect to be bootlegged, stolen or otherwise illegally obtained. We do not accept reproduction carts or software modded games/consoles.

  • Quotes for trade-in products are subject to change.

  • We will devote no more than two employees to a single trade-in effort and we will prioritize purchases. Customers that are purchasing product are prioritized over trade-ins.

  • We cannot process bulk trades within an hour of closing (exceeding 15 games or one console).

  • For significantly large trades, you may drop off your items by filling out our "Item Drop-Off Waiver". More details are provided on the Trade Hold Form.

ID policy

In an effort to protect our customers and their property, it is the policy of Rocktown Games to require Photo Identification during the following transactions.

  • Trade-Ins: We will require identification during all trade-in, either for cash or store credit.

  • Adding Authorized Users: When adding an authorized user to your account, both you and the person you are adding must show their ID.

  • Pre-orders / Item Holds: If you place an item on hold, or preorder an item, we will require identification.

  • Item Pick-Up / Drop-Off: Any time an item is being dropped off for a potential trade, ID will be required. Furthermore we will require ID to be shown to pick up any item that is held for any reason.

  • Credit Redemption: ID will be required during redemption of store credit, reward points, promotions or giveaways. Furthermore, relevant branch ID may be required when honoring.

  • Community Heroes Discount: Relevent ID will be required to get access to the Community Heroes Discount (See "Discounts" page for more info).

CONTACT
US

Tel. (540) 442-7240

2200 John Wayland Hwy, Harrisonburg, VA 22801

​

VISIT
US

Monday - Wednesday 12 - 8 PM

CLOSED THURSDAY

Friday-Saturday 12 - 10 PM

Sunday 12 - 8PM

 

  • Instagram
  • Facebook
  • X
  • Youtube
  • TikTok

© 2022-2025 Rocktown Games​

Ask
US

bottom of page